Privaatsuspoliitika

Viimati uuendatud: 4. august 2026

This Privacy Policy explains how Vahtras OÜ collects and uses personal data when you visit vahtras.ee, place an order, contact us, or use our online store.

1. Data controller

The data controller is:

2. What personal data we collect

We may collect the following personal data:

• Name
• E-mail address
• Phone number
• Delivery address
• Arveldusaadress
• Order details
• Payment status
• Customer messages and size questions
• IP address and basic website usage information
• Cookie and analytics data, if enabled

We collect only the data needed to process orders, provide customer support, improve the website and meet legal obligations.

3. Why we use personal data

We use personal data for the following purposes:

• To process and deliver orders
• To contact customers about their order
• To handle returns, exchanges and complaints
• To answer customer questions
• To send order confirmations and delivery information
• To keep accounting records
• To protect the website from misuse or fraud
• To improve the website and product information
• To send marketing e-mails only if the customer has agreed to receive them

4. Legal basis for processing

We process personal data based on:

• Performance of a contract: to process and deliver your order
• Legal obligation: accounting, tax and consumer protection obligations
• Legitimate interest: customer service, website security and business administration
• Consent: marketing e-mails and non-essential cookies, where required

5. Who we share data with

We may share personal data with service providers needed to operate the online store, such as:

• Website hosting provider
• WooCommerce / WordPress service providers
• Payment service providers, such as WooPayments, Stripe, PayPal or Montonio
• Delivery companies, such as Omniva, DPD, SmartPosti or other parcel services
• Accounting service provider
• E-mail service provider
• Analytics or advertising tools, if used

We only share the data necessary for the relevant service.

6. Payments

Payment information is processed by the selected payment service provider. Vahtras OÜ does not store full card numbers or full payment card details on its own systems.

7. Shipping

To deliver your order, we share necessary delivery information with the selected delivery company. This may include your name, phone number, e-mail address and delivery address or parcel locker selection.

8. Marketing

We send marketing e-mails only if you have agreed to receive them.

You can unsubscribe from marketing e-mails at any time by using the unsubscribe link in the e-mail or by contacting us at info@vahtras.ee.

9. Cookies and analytics

Our website may use cookies to make the website work, remember cart information, improve user experience, analyse website traffic and support advertising.

Essential cookies are needed for the website and shop to function.

Non-essential cookies, such as analytics or marketing cookies, are used only where permitted by law and, where required, with your consent.

You can manage cookies through your browser settings or through the cookie settings shown on the website.

10. How long we keep personal data

We keep personal data only for as long as needed for the purpose it was collected.

Order and accounting data may be kept for the period required by accounting and tax law.

Customer support messages are kept for as long as needed to handle the request and protect our legal interests.

Marketing data is kept until you unsubscribe or withdraw consent.

11. International data transfers

Some service providers may process data outside the European Union or European Economic Area. If this happens, we use service providers that apply appropriate data protection safeguards.

12. Your rights

You have the right to:

• Request access to your personal data
• Request correction of incorrect data
• Request deletion of your data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent, where processing is based on consent
• Lodge a complaint with the Estonian Data Protection Inspectorate

To exercise your rights, contact us at info@vahtras.ee.

13. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will always be available on this page.

15. Contact