Returns & Refunds

Last updated: 4 August 2026

This return policy applies to purchases made from the Vahtras OÜ online store.

1. 14-day right of withdrawal

You have the right to withdraw from your online purchase within 14 days after receiving the product.

To start a return, please contact us by e-mail: info@vahtras.ee

Please include:

• Your name
• Order number
• Product and size
• Reason for return or exchange (optional)
• Your preferred solution: refund or size exchange

2. Condition of returned shoes

Shoes may be tried on indoors to check the size and fit, similar to trying shoes in a shop.

Returned shoes must be:

• Clean
• Undamaged
• Not worn outdoors
• Without signs of heavy use
• Returned with original packaging, labels and accessories where possible

If the product has been used more than necessary to check the size, fit or characteristics, we may reduce the refund according to the decrease in product value.

3. Return shipping cost

For returns due to size, fit or change of mind, the customer pays the return shipping cost.

We recommend using a tracked parcel service and keeping the shipping receipt until the return is completed.

If the product is defective or we sent the wrong item, please contact us before sending it back. In that case, we will help with the return and cover reasonable return shipping costs where required.

4. Refunds

After we receive the returned product, or proof that the product has been sent back, we will process the refund.

Refunds are made to the same payment method used for the original order, unless agreed otherwise.

If you use the 14-day right of withdrawal, we will refund the product price and the standard original delivery cost paid with the order.

The refund will be made without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned product or proof that it has been sent back.

5. Size exchanges

If you need a different size, please contact us at info@vahtras.ee.

Size exchanges are possible only if the requested size is in stock.

For size exchanges, the customer pays the return shipping cost. We will send the replacement pair after receiving and checking the returned pair.

6. Defective or wrong products

If you receive a defective product or the wrong item, please contact us as soon as possible: info@vahtras.ee

Please include:

• Order number
• Description of the problem
• Photos of the defect or wrong product

Do not continue using a defective product, as this may make the defect worse.

If the product has a manufacturing defect or does not match the order, we will offer a solution according to applicable consumer protection rules, such as repair, replacement, price reduction or refund.

Consumers have the right to submit claims for defective products within 2 years from receiving the product.

7. Return address

Please contact us before sending a return.

8. Contact

For returns, exchanges or product issues, contact us: info@vahtras.ee