Terms & Conditions

Last updated: 4 August 2026

These Terms & Conditions apply to purchases made from the Vahtras OÜ online store at vahtras.ee. By placing an order, you confirm that you have read and agree to these terms.

2. Products

Vahtras OÜ sells footwear and related products through the online store.

We try to display product descriptions, photos, prices, sizes and availability as accurately as possible. Product colours may vary slightly depending on screen settings and lighting.

Product availability may change. If a product is unavailable after an order is placed, we will contact the customer as soon as possible and offer a solution, such as waiting for restock, choosing another product, or receiving a refund.

3. Prices

All prices on vahtras.ee are shown in euros (€).

Product prices and delivery costs are shown before the customer confirms the order.

Vahtras OÜ reserves the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

4. Placing an order

To place an order, the customer selects the product, size and quantity, adds the product to the cart, enters the required contact and delivery details, chooses a delivery and payment method, and confirms the order.

The customer is responsible for providing correct order, delivery and contact information.

An order is considered confirmed after the customer has completed the checkout process and payment has been received.

5. Payment

Available payment methods are shown at checkout.

Payments may be processed by third-party payment service providers, such as WooPayments, Stripe, PayPal, Montonio or other payment partners.

Vahtras OÜ does not store full payment card details on its own systems.

6. Delivery

Orders are shipped from Estonia.

In-stock products are usually dispatched within 1–3 working days after payment confirmation, unless stated otherwise on the product page.

Delivery methods, delivery countries, estimated delivery times and delivery costs are shown at checkout.

The customer must provide a correct phone number and e-mail address for parcel delivery notifications.

Vahtras OÜ is not responsible for delays caused by the delivery company, incorrect customer information, customs procedures, force majeure events or circumstances outside our control.

7. Coming soon and pre-order products

If a product is marked as “Coming soon”, it is not yet available for immediate delivery.

If pre-orders are offered, the estimated delivery time will be shown on the product page. Estimated delivery times may change due to production, transport or customs delays. If there is a significant delay, we will inform the customer.

8. Returns and 14-day right of withdrawal

Consumers have the right to withdraw from an online purchase within 14 days after receiving the product.

Shoes may be tried on indoors to check the size and fit, similar to trying shoes in a shop.

Returned shoes must be clean, undamaged and not worn outdoors.

For returns due to size, fit or change of mind, the customer pays the return shipping cost, unless agreed otherwise.

More detailed return conditions are available on our Returns & Refunds page.

9. Defective or wrong products

If the customer receives a defective product or the wrong product, the customer should contact us as soon as possible at info@vahtras.ee.

Please include the order number, a description of the problem and photos if possible.

If the product has a manufacturing defect or does not match the order, we will offer a solution according to applicable consumer protection rules, such as repair, replacement, price reduction or refund.

Consumers have the right to submit claims for defective products within 2 years from receiving the product.

10. Size and fit

Footwear sizing can vary between brands and models. Customers should check the size guide and measure their foot length in millimetres before ordering.

If the customer is unsure about sizing, they can contact us before ordering: info@vahtras.ee.

Vahtras OÜ is not responsible if the customer chooses an unsuitable size, but the customer may use the 14-day right of withdrawal according to our return policy.

11. Product use and care

Products should be used for their intended purpose and cared for according to the product information and care instructions.

Our footwear is not safety footwear, protective footwear, medical footwear or orthopedic footwear unless explicitly stated.

Damage caused by incorrect use, outdoor wear after trying, improper care, accidents, normal wear and tear, or misuse is not considered a product defect.

12. Liability

Vahtras OÜ is responsible for products and services according to applicable law.

Vahtras OÜ is not responsible for indirect loss or damage, except where such limitation is not permitted by law.

Nothing in these terms limits the customer’s mandatory consumer rights under applicable law.

13. Personal data

We process personal data according to our Privacy Policy.

14. Intellectual property

The content on vahtras.ee, including text, product photos, logos, design and brand materials, belongs to Vahtras OÜ or is used with permission.

The content may not be copied, used or distributed without permission, except where allowed by law.

15. Changes to these terms

Vahtras OÜ may update these Terms & Conditions when needed.

The terms that apply to an order are the terms valid at the time the order was placed.

16. Governing law and disputes

These Terms & Conditions are governed by the laws of the Republic of Estonia.

If there is a problem with an order, the customer should first contact us at info@vahtras.ee so we can try to resolve the issue.

If the customer and Vahtras OÜ cannot resolve the dispute by agreement, the customer may contact the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority, or use other legal remedies available under applicable law.

17. Contact